This Privacy Policy (“Policy”) explains how Cooka.ch collects, uses, discloses, and otherwise processes personal data. This Policy applies to the processing of personal data of customers who use our platform – including the website, the app, and the services provided – to place orders with private providers offering products or services for delivery or pickup through Cooka.ch. At Cooka.ch, we are committed to protecting the privacy of all individuals in our community.
What Personal Data We Use and Why
Personal data, referred to in this Policy as “your data,” includes all information or sets of information that can directly or indirectly identify you, especially by reference to an identifier, such as first and last name, email address, phone number, etc.
Whenever you interact with Cooka.ch through our services, we collect and process your personal data. Cooka.ch may process your personal data for the following purposes:
1. Order Process
We process the personal data you provide when you place an order. This personal data is required to process and confirm your order. Since Cooka.ch is not a payment service provider, we do not collect payment data. The payment for the advertisement is made exclusively between the provider and Cooka.ch, not between the customer and Cooka.ch.
The data processed includes:
- Name
- Address data
- Contact details
- Order and transaction data
- Identity and/or age verification data (if required)
2. Customer Ratings after Order Completion
After your order, you will be asked to leave a rating for the provider. These ratings may be made publicly available. The data processed may include:
- Name
- Contact details
- Rating
3. Customer Service and Support
If you contact our customer service, we use the data you provide to answer your question or address your complaint. The data processed includes:
- Name
- Contact details
- Order and transaction data
- Content of the correspondence
4. Customer Accounts
Cooka.ch does not offer a registration option for customers (buyers). There is no order management on the platform, and no registration is required for buyers. Customers can directly contact the providers through the contact information provided on the offer page.
5. Customer Satisfaction and Research
To improve our services and conduct satisfaction surveys, we process the following personal data:
- Name
- Contact details
- Order and transaction data
6. Marketing
We also use your data for marketing purposes to offer you personalized deals. The data processed includes:
- Name
- Contact details
- Order and transaction data
- Advertising preferences
Data Security and Retention
We take appropriate measures to protect your personal data from unauthorized access, loss, and misuse. Your personal data will only be retained as long as necessary to fulfill the purpose for which it was collected, or as required by law.
Processing by Third Parties and Partners
As part of our services, we may share personal data with partners who deliver the ordered products or perform other services related to your order. This includes:
- Providers who deliver the ordered products
- Marketing and market research companies
The partners we work with are also obligated to protect your data in accordance with applicable data protection laws.
Compliance with Legal Requirements
- Hygiene Standards: Each provider is required to comply with applicable hygiene regulations and ensure that the meals offered are prepared and served in a safe and hygienic manner. Providers must ensure that they are regularly trained in food hygiene.
- Document Upload: Providers are required to provide relevant documents such as hygiene certificates or confirmations of compliance with food regulations, at any time in case of an inspection by the health authority or a similar institution.
- Security Measures: Providers must ensure that their production environment complies with local safety standards and poses no risks to consumer health.
- Age-Restricted Items: Any provider offering products with a legally required minimum age (e.g., alcoholic products) is solely responsible for ensuring that these products are sold only to eligible customers. Cooka.ch takes no responsibility for age verification. Providers must ensure that they apply appropriate age verification procedures for such products.
- Legal Liability: Providers are responsible for ensuring that no false information is made about the offered products, particularly regarding ingredients and allergens. Providers must indemnify Cooka.ch from any legal claims arising from false or misleading statements.
- Warnings and Legal Disputes: Providers are obligated to ensure the legality of their content and offers. Providers must indemnify Cooka.ch from any claims arising from misconduct by the provider.
- Consumer Protection: Providers must confirm that they comply with all product safety regulations to avoid health risks to consumers.
Right to Access, Correction, Deletion, and Objection
You have the right to request information about the personal data we process, as well as to request the correction, deletion, or restriction of the processing of this data. You may withdraw your consent at any time and may object to the processing of your personal data.
Contact
If you have any questions or concerns regarding your personal data or wish to exercise your rights under this Privacy Policy, you can contact us via our contact form or the contact details provided below.
Changes and Additions
This version of the Privacy Policy has been updated with the following adjustments:
- No Customer Account: There is no option for customers to register or manage orders on the platform.
- Direct Contact with Providers: Customers can directly contact the providers through their provided contact information.
- No Google or Facebook Login: Only direct registrations for providers are accepted.
- Provider Responsibility for Age Verification: Providers must ensure that age-restricted items are sold only to eligible customers.